Faq – Coofandy

Return & Refund

My returned item(s) have been delivered. When will I receive my refund?

Where will the refund be issued?

Can I exchange the size/color of the items?

Do I have to pay for shipping when I make a return?

Where can I find the sizing page?

How do I choose my size?

What size should I order?

Your sizing is too small/large and doesn't fit me.

How do I track my order?

How long will the order take to arrive?

Why is my order taking so long to ship?

Why haven't I received my order when my package has been delivered?

Why is there no tracking update?

Why did I only receive part of the order?

Why was my order divided into two or more packages?

Will I be responsible for any customs or duty fees?

How to place an order?

I didn't receive the order confirmation email?

Can I add products to or delete products from my order?

Can I change my shipping address?

Can I cancel my order?

Is coofandy a good brand?

Coofandy store near me

How to contact the customer service?

Why didn't I get a response email from customer service?

Why can't I get through to customer service's phone?

Didn't find the FAQs I was looking for

Choose the way you want to contact us

Working Time: Mon. - Fri. EST 09：00-18：00

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